Last Updated: March 2026

1. Overview

Thank you for purchasing courses from SmartSkillz. We strive to provide high-quality educational content and a great learning experience. This Refund Policy explains the conditions under which refunds may be granted.

By purchasing a course from our website, you agree to this refund policy.

2. Refund Eligibility

Refunds may be requested under the following conditions:

  • The refund request is submitted within 7 days of purchase.
  • The course has not been completed or substantially consumed.
  • The purchase was made directly through our website.

If a large portion of the course content has already been accessed or completed, we reserve the right to deny the refund request.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • More than 7 days have passed since the purchase.
  • The course has been fully or mostly completed.
  • The purchase was made during a special promotion, discount, or limited-time offer (unless stated otherwise).
  • Failure to complete the course.
  • Change of mind after accessing course materials.

4. Technical Issues

If you experience technical problems preventing access to the course, please contact our support team. We will make reasonable efforts to resolve the issue before considering a refund.

5. Duplicate Payments

If you accidentally make a duplicate payment, please contact us immediately. After verification, the extra payment will be refunded.

6. Refund Process

To request a refund, please contact us with the following details:

  • Your name
  • Email used for purchase
  • Order ID or transaction ID
  • Reason for refund request

Send refund requests to:

Email: support@smartskillz.online

7. Refund Processing Time

If your refund request is approved, the refund will be processed within 5–10 business days. The amount will be returned using the original payment method used during purchase.

Processing time may vary depending on your payment provider or bank.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be updated on this page with a revised date.